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Our Guarantee
Learn about the bidadoo 100% Guarantee and Buyer Protection. We've got you covered!
Buy With Confidence
At bidadoo, your complete satisfaction is our goal, and we make every effort to present detailed, accurate reports about each item we sell. The photos, videos, and specs are true to each item, taken at the time of inspection (unless otherwise noted). We take pride in the products and services we provide, so you can feel confident in your purchases.
bidadoo 100% Guarantee
Did you know? Every piece of equipment sold is backed by the bidadoo 100% guarantee and bidadoo Buyer Protection.
The bidadoo 100% Guarantee enables buyers to return an item for a full refund of the purchase price if the item was not accurately described and represented. Buyer must directly notify auctionservices@bidadoo.com within 3 days of receiving the item to initiate the return process. All returns must be initiated within 14 days of auction end.
The item must not be put to work or altered, and must not be used more than to verify the condition of the equipment. In the event of an authorized return, the buyer is responsible for all shipping, handling and freight charges. Due to the nature of our consignment business, partial refunds are not given.
Contact Us
For assistance, contact auctionservices@bidadoo.com and include the eBay item number with your inquiry.
Customer Service Hours: Monday-Friday from 8:00am to 5:00pm (Pacific Time).
All emails will be responded to promptly during our customer service business hours. Any auctions or correspondence that occurs over the weekend or after hours will be handled the following business day.
Your satisfaction is our priority! Please contact us immediately to discuss any questions or concerns you may have.
Buyer Protection Plan
We help protect our buyers with the bidadoo Buyer Protection Plan. This protection is included for every item that sells. There's no sign-up, opt-in, or registration needed. Coverage is included with your winning bid.
With our in-depth professional photos, videos, and detailed descriptions, we make every attempt to accurately present every item we sell. However, if something goes wrong, the bidadoo protection plan and 100% Guarantee are there to protect you.
In addition to bidadoo’s coverage, you're covered by eBay's Business Equipment Purchase Protection. This means your eligible capital asset purchases over $1,000 are covered up to $200,000 for equipment and $100,000 for eBay Motors (that is the coverage amount, the asset sale price may be higher).
- Insured: Warehousing and storage for paid items until pickup
- Bonding: Licensed and Bonded seller (through International Sureties)
- Cargo Insurance: When shipped via bidadoo approved partners. Up to $500,000 coverage (deductible may apply)
- Support: Toll-free customer service and logistics support
- eBay Coverage: The purchase, repair, or return transportation of this item is protected for up to $200,000 ($100,000 for eBay Motors). That is the coverage amount, the asset sale price may be much higher (as outlined in the eBay Business Equipment Purchase Program)
- Fraud or Loss - Paying for this item and never receiving it
- Liens - Protection against receiving stolen property or undisclosed liens that prevents the buyer from acquiring legal ownership of the item
- Material Misrepresentation - Paying for and receiving an eligible item that is a different type, make, or model than what was described in the listing, provided the amount of devaluation to the item due to the misrepresentation exceeds $1,500 (see Coverage Limits for further information)
- Return Shipping - Up to $800 (documented by an invoice from a licensed transport or shipping company) are covered. There shall be no coverage for shipping expenses if the buyer retains possession of the item
- Damaged - Receiving this item with undisclosed damage, provided the cost of necessary repairs exceeds $1,500 (see below)
- For undisclosed damage, certain restrictions apply. The cost of repair must exceed $1,500. The program only covers damages which prevent the equipment from functioning, not defects or damage that are cosmetic or are not critical to operation of the equipment
- Buyer's remorse
- Regular maintenance
- Consumables: fluids, batteries, lights, belts, tires, and filters
- Any incidentals, including but not limited to travel costs, fuel, time away, and opportunity costs
- Normal wear and tear (including but not limited to rust, dents, scratches, minor leaks, etc.) or cosmetic damage which does not impair the operability of the item
- Electrical and functional problems or disconnections (wiring, control boxes, hydraulic leaks) caused in transit or shipping
- Any damage or defect that was explained or shown within the auction prior to purchase, or (if the buyer or buyer's agent picked up the item from the seller in person) that could have been noticed upon reasonable inspection prior to shipping
- Conditions that can be identified only through the operation of a machine on a job site or under load capacity - For example digging, pulling, and lifting, etc.
- Operating the machine through the full range of speeds and functions required to evaluate all forward and reverse gears
- Use of diagnostic or test equipment to evaluate characteristics engine compression
- Any repairs or alterations made to the item after the auction end date, which were not authorized by bidadoo or the third party provider of the Business Equipment Purchase Protection program
Hear From Our Customers
I believe this company cares about their customers.
Best seller of all time nice and friendly thank you again love doing business
Buyer & Investment Protection Plan
With bidadoo, the quality and protection of your investment is very important to us. If you choose to sell your machine within 12 months of your winning bid, bidadoo will re-inspect the machine and sell it via auction from one of our locations, at a significantly reduced commission rate.
If you have any questions about the bidadoo 100% Guarantee, the bidadoo Buyer Protection Plan, or the bidadoo Buyer & Investment Protection Plan, please reach out to us at 206.442.9000 or auctionservices@bidadoo.com.
